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Hodalump & Ratschkatl® – Frequently Asked Questions
Who is Hodalump & Ratschkatl®?
We are a family business from Upper Bavaria and have been in the fourth generation! This means we have 70 years of knowledge about leather goods, which is reflected in the quality of our products.
We combine rustic design with modern, which allowed us to successfully create our brand Hodalump & Ratschkatl®.
Are your leather goods waterproof?
Our leather goods are made of high-quality, robust buffalo leather, which is naturally water-repellent. They can withstand light rain, but are not completely waterproof.
To ensure the longevity of your Hodalump products, we recommend regular care with our leather grease. If your bag or wallet gets wet, it should be allowed to dry slowly in the air, but not directly on a heater. Dirt can be carefully removed with a dry cloth.
With the right care, your Hodalump will remain a reliable companion in any weather.
How long does shipping take?
We know you want to get your new Hodalump bag in your hands as soon as possible! That's why we usually ship orders within 24 hours of receiving payment.
The delivery time within Germany is approximately 1-2 working days. Orders to other European countries can take 2-4 working days, depending on the country. We work with reliable shipping providers such as DHL to ensure that your package reaches you quickly and safely.
As soon as your package is on its way, you will receive a shipping confirmation with a tracking number so that you can track your order at any time.
If you have any questions about your delivery, our customer service is always available to help you!
How do returns and exchanges work?
We want you to be completely satisfied with your order at Hodalump. If an item does not meet your expectations or you want to exchange it, you can do so easily.
How does a return or exchange work?
Request a return label – Send a short message to our customer service at kundenservice@hodalump-ratschkatl.de with your order number and the reason for the return.
We will send you a free return label.